Zendesk Edge

Discover the latest insights, best practice tips, and news on Zendesk and the customer service industry, all expertly crafted by our in-house adept and founder, Nils Rebehn.

Zendesk Advanced Bots vs Standard Bots - the difference

[Announcer's voice] 

In the world of customer support, the battle of the bots is underway! It's a new league of bots, each with unique abilities, fighting it out in the arena! 

In today's...

Continue Reading...
What is Zendesk Advanced AI and how can you use it?

At Relate this year, the company announced Zendesk Advanced AI is now publicly available. So what is it, and how does it differ from other offerings?

First, it's an add-on for their product Suite....

Continue Reading...
Zendesk is better with ChatGPT - power up your Customer Service.

Zendesk, a renowned platform for customer service, reaches new heights when paired with OpenAI's conversational bot, ChatGPT. This technology revolutionises customer service, enhances self-service...

Continue Reading...
What is Zendesk and how does it work?

 In the lost land of customer service, Zendesk stands tall, revolutionising how businesses interact with customers. Imagine a platform that refines communication, optimises workflow, and...

Continue Reading...

Get the edge with Zendesk Edge

Get our insights, best practice tips and news on Zendesk & the Customer Service industry into your inbox every month.